General conditions of sale
These general terms and conditions of sale apply, in their version in force at the time of the order, to all orders placed by any natural person via the website www.anaisgemmes.com with the company Anaïs Gemmes.
You declare that you have read and accepted the General Terms and Conditions and the rights and obligations arising therefrom before placing your order. Validation of your order therefore constitutes acceptance of the current General Terms and Conditions.
All our deliveries, services and offers are exclusively governed by these General Terms and Conditions. We object to any general or specific conditions that are contrary to or deviate from these conditions.
Failure by a Customer to comply with their obligations under these General Terms and Conditions may result in the suspension or even termination of their account, without prejudice to any damages that Anaïs Gemmes may seek.
1. COMPANY
The website www.anaisgemmes.com is published and operated by the company Anaïs Gemmes registered in the Montpellier Trade and Companies Register under number 84209938400013 Legal representative: Anaïs Cortez
Contact: Anaïs Gemmes, 707 Route de la Pierre Plantée, 34700 Soumont, FRANCE
-mail: anaisgemme@hotmail.com
2. REGISTRATION CONDITIONS
2.1. You must declare that you are at least 18 years old and have the legal capacity or hold parental authorization allowing you to place an order on the site.
2.2. When registering, you agree to provide accurate and complete information. The username and password allowing access to the Site are confidential and must not be disclosed to third parties. After clicking on the "register" button, you will receive confirmation of your registration by e-mail.
2.3. You agree to refrain from any disruption of the Site and from any use, going beyond a simple online consultation, of the data appearing on this Site. Any illicit manipulation with a view to obtaining undue payments or other advantages to our detriment or that of other customers of the Site results in particular in the loss of the right of access to your customer account.
2.4. Each customer may only open one customer account. We reserve the right to delete any multiple registrations without notice and to serve notice on the customers concerned, to terminate their registration or to delete or modify without notice any data that contravenes the provisions of Articles 2.1 and 2.2.
2.5. Registration on our site is free and you can cancel it at any time. It is possible to delete your customer account by sending an e-mail with your request to the address anaisgemmes@hotmail.com
3. DOWNLOAD AND CONSULTATION OF CONTRACTUAL PROVISIONS
3.1. You can consult these T&Cs at any time on our website www.anaisgemmes.com. You can print or save this document.
3.2. You can also archive the contractual terms of your order by downloading the GTC and saving either the summary of your order in the online shop using your browser or the order confirmation e-mail that is automatically sent to the e-mail address you provided after your purchase. This order confirmation contains the references of your order as well as a link to view these GTC. The order confirmation can be saved or printed using the corresponding function in your e-mail.
3.3. Your order data is stored in our system. We offer each customer access to their customer account, protected by a password (click on "my account"). Once your customer account has been created, you can find out about orders placed, in progress or recently shipped and manage and save information about you (postal address, telephone number, bank details) and subscribe to our newsletter or unsubscribe from it. You agree to keep your customer account access data confidential and in particular not to disclose them to third parties.
3.4. We reserve the right to adapt or modify these T&Cs at any time and without notice. In this case, the adaptations or modifications will be applicable to all orders placed from the publication of the modified T&Cs on the site on which you make your purchase.
4. PRODUCTS - AVAILABILITY
4.1. The Products are all the goods offered for sale by Anaïs Gemmes on its website www.anaisgemmes.com and accompanied by a description.
The Products offered by Anaïs Gemmes comply with current French legislation and the standards applicable in France.
The company Anaïs Gemmes will do everything possible to ensure that the photographic visuals faithfully represent the Products offered for sale. Each Product is also accompanied by a precise description allowing its main characteristics to be known. In the event of a manifest error between the characteristics of the Product and its representation, the Member will have the option of returning it and requesting a refund in accordance with Article 8 below. However, all of these elements are not contractual, which the customer acknowledges.
4.2. Product offers are valid as long as they are visible on the site in question, within the limit of available stocks. In the event of unavailability of the product, we will inform you by email as soon as possible and will offer you either a product of equivalent quality and value or the cancellation of your order. In the event of cancellation of the order, the sums you have already paid will be refunded to you within eight days following the cancellation of the order.
5. PRICE AND PAYMENT
5.1. The prices of our Products are stated in Euros, all taxes included, excluding participation in processing and shipping costs, the amount invoiced in addition of which will be indicated to you upon final validation of the order.
The tax applied corresponds to the Value Added Tax in force in France.
5.2. We reserve the right to change prices at any time, but the products will in any event be invoiced on the basis of the rates in force at the time the order is registered.
5.3. At the end of the ordering process, the following payment methods may be offered to you to pay for your purchases:
In the shop www.anaisgemmes.com:
- bank card (Visa, MasterCard, American Express),
- the secure PayPal payment system.
Whatever payment method you choose, any payment will only be considered final after actual and complete collection of the sums by us. We do not cover the costs relating to payments from countries outside France.
6. CONCLUSION OF THE SALES CONTRACT
6.1. On the Site, contracts are concluded in French.
6.2. Following the selection of the desired product(s), you fill out an order form and must click on the "next" icon. After that, you will have the opportunity to check the specifics of the order and modify it. The "confirm order" button allows you to confirm your order for the goods contained in the basket, the order then becomes final. In accordance with the provisions of the Civil Code, the contract will be concluded when you click on the button allowing you to confirm your order after having viewed the details of the order and in particular its total price and having had the opportunity to correct any errors. We will acknowledge receipt of your order by an order confirmation sent automatically by e-mail to the e-mail address you have indicated.
6.3. Any placing of an order constitutes acceptance on your part of the prices and descriptions of the products that you have placed in the basket.
7. DELIVERY
7.1. We deliver our products to France, Belgium and Switzerland.
7.2. The ordered products will be sent to the address you indicated during the ordering process or to the collection point of your choice (depending on the chosen carrier). We are not responsible for delays in delivery caused by the indication of an incorrect or incomplete address by you.
7.3. We undertake to deliver the goods ordered on the website www.anaisgemmes.com as soon as possible after receipt of your payment.
7.4. We offer you different delivery methods:
Letter Tracked via La Poste
If the recipient is absent when our transport provider passes, the package will be left at a post office near the delivery address. In this case, the customer can collect the package within ten days upon presentation of an identity document and the delivery notice. At the end of this period, unclaimed packages will be returned to us. We decline all responsibility for delays in delivery caused by the absence of the recipient of the package or its failure to collect it within the time period provided for this purpose.
Mondial Relay:
Delivery is made to city centre relays, near your home, workplace or holiday destination. You will be notified by email when your package is ready. You have around ten days to collect it from the relay.
7.5. When we are prevented from performing the contract by a case of force majeure or an unforeseeable event as defined by French case law or by an external cause, in particular a fault attributable to you, the delivery period is automatically extended according to the duration of the impediment. We will inform you by e-mail of the occurrence and end of such impediments. If the impediment lasts more than six weeks, each party will have the right to terminate the contract automatically, without you being able to claim compensation from us.
7.6 Anaïs Gemmes cannot be held responsible for the consequences due to a delay in delivery that is not its fault.
8. RIGHT OF WITHDRAWAL - RETURNS
8.1. In accordance with Article L.121-20 of the Consumer Code, our consumer customers have a period of eight clear days from the day after delivery to exercise their right of withdrawal without having to provide reasons or pay penalties. No right of withdrawal exists for products made to the Customer's specifications or clearly personalized or which, due to their nature, cannot be returned.
8.2. The withdrawal period is met if you inform us of the exercise of the right of withdrawal within the period of eight days. The period is calculated from the day of receipt of the products.
Notification of the exercise of the right of withdrawal may in particular be sent to us by email to the address anaisgemmeshotmail.com or by post to Anaïs Cortez, 2 Cours Ravanières, 34725 Saint André de Sangonis, FRANCE.
8.3. For any return of goods, please send the goods to the following address: Anaïs Gemmes, 707 Route de la Pierre plantée, 34700 Soumont, FRANCE
Return costs are your sole responsibility.
8.4. The goods must be returned to us in perfect condition for resale, allowing them to be marketed as new and in their original packaging and blister pack, unopened and unused, failing which the refund cannot be made.
Any packages for which there is no information allowing the sender to be identified (name, first name, address, order number) will also not be accepted.
8.5. In the event that the right of withdrawal is exercised within the aforementioned period, the sums paid when ordering will be fully reimbursed to you by bank transfer depending on the payment method used when ordering online and at the latest within thirty days following the date on which the right of withdrawal was exercised.
9. LEGAL WARRANTY AND CUSTOMER SERVICE
9.1. In the event of defects or non-conformity of the goods received, you benefit from the legal guarantees provided for by the legislation in force.
9.2. The satisfaction of our customers is important to us. You can contact us at the following address:
- by email to anaisgemmes@hotmail.com
We will review your request as soon as possible and contact you after receiving the documents and/or your request or complaint. You can facilitate the processing of your complaint by describing the problem as accurately as possible, and by sending us a copy of the invoice or by indicating the order references (order number, customer reference, etc.).
10. PROTECTION OF PERSONAL DATA AND COOKIES
As part of the operation of the website www.anaisgemmes.com, the company Anaïs Gemmes may collect personal data. This data will be processed in accordance with the purposes set out at the time of collection. The protection of personal data is a matter of trust and your trust is important to us. We respect your privacy. Any processing of your personal data is carried out in compliance with the applicable legal provisions in this area. We would like to inform you below about how we collect and use your data.
You can visit our online store without having to provide any personal information. You remain anonymous during your entire visit and we cannot identify you at any time unless you log in using your username and password.
We record the data that you provide to us when you place your order. The collection and automated processing of this data concerning you is necessary for the management of your order and our commercial relations. It may be transmitted to companies that contribute to these relations, such as those responsible for the execution of services and orders for their management, execution, processing and payment. This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations and to enable us to improve and personalize the services that we offer you and the information (for example product offers) that we send you.
In accordance with the Data Protection Act of 6 January 1978, you have the right to access, rectify and oppose data concerning you held by Anaïs Gemmes, by writing, by post and providing proof of your identity, to Anaïs Gemmes, 707 Route de la Pierre plantée, 34700 Soumont, FRANCE
anaisgemmes@hotmail.com
11. INTELLECTUAL PROPERTY
11.1. The website www.anaisgemmes.com is an intellectual work protected by law. Its content, including texts, illustrations, photographs, presentations and databases are strictly reserved under copyright and industrial property law.
11.2. The company names, trademarks and distinctive signs appearing on the site www.anaisgemmes.com are protected by French and international laws, and registered with the trademark registers. Any use, reproduction, distribution or representation of all or part of one of the aforementioned signs without the express written authorization of the relevant owner is prohibited.
12. APPLICABLE LAW, COMPETENT COURTS
12.1. The contractual relations between us and our consumer customers are exclusively subject to French law.
12.2 In the event of a dispute over the interpretation, execution or validity of these General Conditions of Sale, the French courts shall have sole jurisdiction.
13. SEVERABILITY
If any provision of these T&Cs were or became void or unenforceable, the validity of the other provisions would not be affected. The void or unenforceable provision would then be replaced by the applicable legal provisions.