Refund Policy

Our policy lasts fourteen days. If more than fourteen days have gone by since your receipt of your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
If you’ve done all of this and you still have not received your refund yet, please contact us at anaisgemmes@hotmail.com.

Items for sale
All items are eligible for a refund.

Delivery
To return your product, you should send it to:
Anaïs Gemmes, 707 Route de la Pierre planted, 34700 Soumont, FRANCE

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over €75 you should consider using a trackable shipping service or purchasing shipping insurance.